FAQs
Here, we have compiled answers to some of the most frequently asked questions about our products, website, and services. If your question isn’t answered here, please reach out to us via email, and we will be delighted to assist you.
SHOPPING ON OUR SITE
The appearance of our products online can be influenced by your monitor resolution. We aim to facilitate a better visualisation of our products by offering high-quality images, large photos, and zoom-in features on our website. We adhere to stringent quality standards to ensure that the product you receive meets your expectations.
We accept various payment methods, including credit cards (American Express, Mastercard & Visa), debit cards, digital wallets (Apple Pay, Google Pay, Klarna, PayPal & Samsung Pay), and alternative methods like direct bank deposits. See our selection of accepted payment methods during checkout.
We are legally obligated to charge state and local sales tax for orders shipped to states where we conduct business. Sales tax will be applied where applicable.
Delivery charges depend on the destination country and the chosen delivery method. For detailed information, please refer to our delivery page.
Delivery times vary based on the destination and chosen delivery method. Visit our delivery page for estimated delivery times.
We cannot specify an exact delivery time. However, you can track your order through your account or the shipping confirmation email.
We do not offer gift certificates at this time.
If you wish to cancel or change your order, contact our Customer Care team promptly. Note that changes might not be possible if the order has already been processed. In case of refusal of a shipped order, you will bear any related shipping charges.
You can update your details by logging into your account. For assistance, contact our Customer Care team.
Your card will be charged once your order is dispatched from our warehouse.
You will receive email updates regarding your order status, including a shipping confirmation with tracking details. You can also track your order through your account.
At Lavish’d, we prioritise your privacy and employ robust measures to safeguard your financial information during transactions on our secure website.
PRODUCT QUESTIONS
If you receive a damaged item, please send a clear picture displaying the damaged area along with your order number to our customer service email.
Our china is crafted with a type of soft-paste porcelain containing over 35% tricalcium orthophosphate, resulting in a hard, durable, and non-absorbent product with a translucent white appearance.
Grey marks, often perceived as scratches, can occur when metal utensils come into contact with the hard glaze of the stoneware. These marks are metal deposits and can be removed using cleansers like Bar Keepers Friend.
For care instructions, please refer to our Care Guide.
We do not offer valuation services. We recommend consulting a local antiques dealer for this purpose.
GENERAL QUESTIONS
Lavish’d products are designed and developed in the UK, ensuring English authenticity and values. We collaborate with global partners who share our commitment to quality. Production occurs in various locations, adhering to our high standards.
We are continually working to enhance sustainability by increasing the use of recycled or renewable materials in our products and reducing unnecessary packaging. Learn more on our dedicated Sustainability page.
Yes, we have a museum showcasing our history. For inquiries related to historical information, please contact our museum team at the designated email.
We do not offer repair services. We recommend exploring local services or checking the suggested website for restoration and repair services.
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Our head office is located in Barlaston, Stoke-on-Trent, Staffordshire, UK.
For any other inquiries or specific questions about Lavish’d products or your account, feel free to contact our Customer Care team. We are here to help you with all your needs.